I just wanted to thank you for the lovely service you conducted.  You really made a fantastic job of it and everyone felt you got the essence of Eileen just right.
Myself and Steve were particularly happy with the way you incorporated Scott and Liam's thoughts into the service.
Liam told me on the way home that although it was all very upsetting, the way you spoke about their relationship with their Nan made them both feel very special.
You certainly made what is always a difficult situation into a very special day.
Thank you so much for the care and attention to detail you gave.